Our Approach

2 Key Models

Our Cultural Training courses follow the ECOLE and RADAR models developed by Barry Tomalin, Director of Cultural Training at International House London (IH London). 

 

Barry Tomalin is a world recognized authority in international communication and intercultural management. He lectures in International Communication and Public Diplomacy at the Academy of Diplomacy and International Governance, Loughborough University London and has worked in over 60 countries worldwide.

2 Key Models

Our Cultural Training courses follow the ECOLE © and RADAR © tools developed by Barry Tomalin, Director of Cultural Training at International House London (IH London). 

 

Barry Tomalin is a world recognised authority in international communication and intercultural management. He lectures in International Communication and Public Diplomacy at the Academy of Diplomacy and International Governance, Loughborough University London and has worked in over 60 countries worldwide. He is the author of several books and articles on world cultures and training, including ‘World Business Cultures- a Handbook’. 

The ECOLE © Model

Cultural and personal preferences in a business context can be a vast topic. The ECOLE model focusses on the 5 areas most crucial for successful business relationships:
 

E  - Expectations for the business relationship: e.g. business attitudes and values

C  - Communication styles: e.g. formal or informal, direct or indirect

O - Organisation styles: e.g. scheduled or flexible with time

L  - Leadership preferences: e.g. egalitarian or hierarchical

E  - Etiquette : e.g. do's & don'ts to avoid giving offence

These dimensions provide you with the following tools:

Practical overview of the key cultural aspects relevant to your business.

Measurable insights about the cultural differences your business faces.

Focussed strategies to overcome cross-cultural barriers holding you back.

The RADAR © Framework

As an international business person, it is important to know your own business style in order to compare it with the people you deal with. Our profiling tools  enable you to chart your own business style to map it against the styles of other individuals or international markets you are dealing with. It is the first step in operating successfully across cultures by creating cultural awareness.

 

Big differences in business styles are likely to lead to tensions and issues. The RADAR Framework helps you to adapt your strategies in order to overcome these differences successfully.
 

R - Recognise the issue in business caused by different business styles

A - Analyse the the difference in styles paying close attention to the motivators, emotions and perception.

D - Decide which 20% change in your behaviour will achieve an 80% change in attitude

A - Act write out your action plan and implement it

R - Review the outcome from your new strategy and revise actions if necessary

The RADAR Framework leads you to understand the mutual perception of culturally diverse groups. You will generate culturally-sensitive awareness  and intercultural strategies to operate successfully in an international environment.

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Cross-Cultural Training & Consulting

Smit Training

info@smit-training.com

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Smit Training

Smit Training Ltd trading as Smit Training. Registered in England. Company No: 11001849.                        
Registered Office:  Office 322A - Building 3 North London Business Park, Oakleigh Road South, London N11 1GN.